The Ultimate PositiveSingles FAQs Handbook

PositiveSingles is a dedicated dating platform designed to support individuals living with sexually transmitted infections (STIs) such as herpes (HSV), human immunodeficiency virus (HIV), and other STIs. Since its inception, PositiveSingles has been committed to fostering a safe, welcoming, and supportive environment where individuals can connect, share their experiences, and build meaningful relationships without fear of stigma or judgment.

Navigating a new platform can be daunting, especially for individuals seeking a supportive community for sensitive and personal issues. Addressing frequently asked questions (FAQs) is crucial in helping new and existing users maximize their PositiveSingles experience.

For new users, an FAQ guide provides essential information on how to get started, including creating a profile, understanding membership options, and learning how to use the platform’s features effectively. It helps ease the initial learning curve and allows new members to feel more confident and comfortable as they integrate into the community.

For existing users, an FAQ guide is a valuable resource for troubleshooting common issues, discovering new features, and staying informed about safety and privacy practices. It ensures that all members can access up-to-date information, enabling them to make the most of their PositiveSingles membership.

What is PositiveSingles?

PositiveSingles is the world’s largest confidential community for people with herpes, HIV, HPV, and other sexually transmitted diseases (STDs) who are looking for dating, friendship, support, and community. Launched in 2001, PositiveSingles has become a trusted platform for those seeking to connect with others in similar situations and find acceptance, understanding, and potential romantic partners.

The site caters to a niche audience, providing a safe and judgment-free space for individuals to openly discuss their experiences, seek advice, and explore dating opportunities without the stigma often associated with STDs. PositiveSingles aims to empower its members and foster a supportive environment where they can feel comfortable and confident in their search for meaningful connections.

Who Can Use PositiveSingles?

PositiveSingles is open to anyone who has been diagnosed with an incurable STD, such as herpes, HIV, HPV, or others. The site welcomes men and women, with a user base of approximately 40% male and 60% female. Members can range in age from 19 to 99, making it accessible to a wide demographic. The platform is designed to cater to various dating and relationship goals, from those seeking casual connections to those looking for long-term, committed partnerships. PositiveSingles also provides a space for members to find platonic friendships, support, and a sense of community with others who share similar experiences.

How Does PositiveSingles Work?

1. Signing up for PositiveSingles is a straightforward process. Users can create an account by providing a valid email address, and then proceed to build their profile. The profile creation process involves answering questions about personal details, lifestyle preferences, and STD-related information. Once the profile is set up, members can begin exploring the site’s features, which include:
2. Profile Search: Users can search for potential matches based on various criteria, such as age, location, STD type, and more. Premium members have access to more advanced search options.
3. Matching and Messaging: Members can “wink” at or message other interested users. Premium subscribers can initiate direct conversations.
4. Community Engagement: PositiveSingles offers a range of community features, including blogs, forums, and chat rooms, where members can connect, share experiences, and seek advice.
5. Privacy and Anonymity: The site prioritizes the privacy and confidentiality of its members, ensuring that their profile information and photos are not searchable on Google or other search engines.

What are the Key Features of PositiveSingles?

1. Comprehensive Profiles: PositiveSingles encourages members to create detailed profiles that include information about their STD status, personal interests, lifestyle preferences, and more. This helps users find compatible matches.
2. Advanced Search Capabilities: Premium members can utilize advanced search filters to refine their match preferences, such as STD type, age, location, and relationship goals.
3. Messaging and Winks: Users can initiate contact with potential matches by sending “winks” or direct messages. Premium subscribers can also send and receive messages.
4. Community Support: PositiveSingles offers a range of community features, including blogs, forums, and chat rooms, where members can connect, share experiences, and seek advice from others in similar situations.
5. Privacy and Anonymity: The site prioritizes the privacy and confidentiality of its members, ensuring that their profile information and photos are not searchable on Google or other search engines.
6. Live Dating Advisors: PositiveSingles provides access to live dating advisors who can offer personalized guidance and support to members navigating the dating landscape with an STD.
7. Strict Moderation: The site employs strict moderation practices to ensure a safe and respectful environment for its members, with a zero-tolerance policy for inappropriate or abusive behavior.

What are the Pricing and Subscription Options?

PositiveSingles offers both free and premium membership options.

Free Membership:

• Create a profile and upload photos.
• View other members’ profiles.
• Receive “winks” from other members.
• Access to community features like blogs and forums

Premium Membership:

• 1 Month – $29.95
• 3 Months – $59.95 ($19.98 per month)
• 6 Months – $95.95 ($15.99 per month)
• Premium membership unlocks additional features, including initiating and responding to messages.
• Advanced search filters
• See who has viewed your profile.
• Access to the FLAME feature (similar to Tinder)
• Ability to see who has liked your photos
• Priority placement in search results 

Read more: Finding Love in the Tar Heel State: North Carolina Herpes Dating.

How to Cancel a PositiveSingles Subscription?

Cancelling a PositiveSingles subscription is straightforward, depending on the device used to sign up:

Desktop:

Log in to your PositiveSingles account.

1. Click on the “My Account” or “Settings” section.
2. Look for the “Subscription” or “Billing” area and select the option to cancel your subscription.

iOS (Apple):

Open the Settings app on your iOS device.

1. Tap on your Apple ID at the top of the screen.
2. Select “Subscriptions” and find your PositiveSingles subscription.
3. Tap on the subscription and choose the option to cancel.

Android:

Open the Google Play Store app on your Android device.

1. Tap on the menu icon and select “Subscriptions.”
2. Find your PositiveSingles subscription and tap on it.
3. Select the option to cancel your subscription.

It’s important to note that canceling your subscription will not delete your PositiveSingles account. If you wish to delete your account, follow the “Deleting Your PositiveSingles Account” steps.

Deleting Your PositiveSingles Account

You can delete your PositiveSingles account by following the following steps:

Desktop:

Log in to your PositiveSingles account.

1. Click on the “My Account” or “Settings” section.
2. Look for the “Delete Account” or “Deactivate Account” option and follow the prompts to delete your account permanently.

Smartphone App:

Open the PositiveSingles app on your smartphone.

1. Navigate to the “Settings” or “Account” section.
2. Look for the “Delete Account” or “Deactivate Account” option and follow the instructions to delete your account.

Once you have deleted your PositiveSingles account, your profile and all associated information will be permanently removed from the site. This action cannot be undone, so be sure that you want to permanently delete your account before proceeding.

PositiveSingles User Experiences and Reviews

PositiveSingles has generally received positive reviews from its users, with many praising the site’s ability to provide a safe and supportive environment for those with STDs.

One user shared their experience: “I was hesitant to try online dating after my diagnosis, but PositiveSingles has been a game-changer. I’ve met some wonderful people who understand what I’m going through, and the community has been incredibly supportive.

“Another user commented, “As someone who has struggled with the stigma of having an STD, PositiveSingles has been a lifesaver. I’ve connected with others in similar situations and built meaningful relationships without the fear of judgment.

“However, some users have expressed frustration with the limited number of active members in their local area and concerns about the potential for scammer profiles on the site.

One user noted, “While I’ve had some positive experiences, I’ve also encountered a few fake profiles that seemed to be trying to take advantage of users.

“Overall, most reviews for PositiveSingles are positive, with users highlighting the site’s ability to provide a safe and inclusive space for those seeking connection, support, and potential romantic partners.

Insider Tips for Using PositiveSingles

1. Complete Your Profile: Take the time to fill out your profile thoroughly, including details about your STD status, interests, and what you’re looking for in a partner. This will help you attract compatible matches.
2. Upload Quality Photos: Ensure your profile photos are clear, recent, and accurately represent your appearance. This can significantly improve your chances of receiving attention from other members.
3. Participate in the Community: Engage with the PositiveSingles community by joining discussions in the forums, reading blog posts, and connecting with other members. This can help you build a sense of belonging and find support.
4. Be Honest and Upfront: When communicating with potential matches, be honest about your STD status and any other relevant information. This will help you build trust and find compatible partners.
5. Utilize the Advanced Search Filters: As a premium member, you can use the advanced search filters to refine your match preferences and find individuals who align with your goals and preferences.
6. Consider Upgrading to Premium: While the free membership offers valuable features, upgrading to a premium subscription can significantly enhance your experience by unlocking additional communication and search options.
7. Seek Support When Needed: Don’t hesitate to reach out to the PositiveSingles team or the live dating advisors if you need guidance or support navigating the dating landscape with an STD.

Read more: Sharing Your STI Status in the Online Dating World.

How does PositiveSingles ensure user safety and privacy?

Privacy and Anonymity

• PositiveSingles prioritizes the privacy and confidentiality of its members. User profile information and photos are not searchable on Google or other search engines.
• The site’s Service Agreement requires all member disputes to be resolved through private and confidential arbitration rather than public litigation. This helps protect members’ personal information from disclosure.
• The Service Agreement also limits members from sharing personal information about other members on social media.

Security Measures

• PositiveSingles states that it keeps user information as secure as possible according to industry standards, though no system can be completely secure.
• The site does not conduct background checks on members, which could compromise their privacy and anonymity.

Community Moderation

• PositiveSingles employs strict moderation practices to ensure a safe and respectful environment for its members. It has a zero-tolerance policy for inappropriate or abusive behavior.

Empowering Users

• The site aims to empower its members by providing a safe, judgment-free space for them to discuss their experiences openly, seek advice, and explore dating opportunities without the stigma often associated with STDs.
• Users are given control over managing their data and privacy settings on the platform.

How does PositiveSingles handle user disputes?

Dispute Resolution through Confidential Arbitration

• PositiveSingles’ Service Agreement requires all member disputes to be resolved through private and confidential arbitration rather than public litigation.
• This approach helps protect members’ personal information from being disclosed publicly during legal proceedings. It provides a more private and confidential way to resolve disputes.

Strict Moderation and Community Guidelines

• PositiveSingles employs strict moderation practices to ensure a safe and respectful environment for its members.
• The site has a zero-tolerance policy for inappropriate or abusive behavior from users. Moderators will ban users who do not adhere to the community guidelines.

Empowering Users to Manage Their Privacy

• PositiveSingles gives users control over managing their personal information and privacy settings on the platform.
• Members can specify which other users can and cannot see certain profile aspects, including photos. This helps them maintain control over their privacy.

No Background Checks on Members

• PositiveSingles does not conduct background checks on its members, which could compromise their privacy and anonymity.
• The site prioritizes protecting members’ personal information and maintaining a confidential environment.

How does PositiveSingles’ customer support handle complaints

Dispute Resolution through Confidential Arbitration

• PositiveSingles’ Service Agreement requires all member disputes to be resolved through private and confidential arbitration rather than public litigation.
• This approach helps protect members’ personal information from being disclosed publicly during legal proceedings. It provides a more private and confidential way to resolve disputes.

Responsiveness to Customer Complaints

• PositiveSingles generally responds to customer reviews and complaints within 11 days on average.
• For example, a customer complained about having their account suspended without explanation. PositiveSingles asked for the customer’s registered email to investigate further and resolve the issue.

Providing Refunds When Requested

• One customer reported requesting a refund and receiving it within 1-2 hours, praising PositiveSingles’ “expert service” in handling the request.

Limitations of Customer Support

• Some customers have reported negative experiences with PositiveSingles’ customer support, such as Ignoring numerous emails and calls about an account suspension issue. 
• Providing unhelpful responses like “We can see you have logged on” when a customer reported technical problems preventing them from accessing the site 
• One customer stated they would give PositiveSingles zero stars if possible due to their poor handling of a dispute over an account suspension.

How effective is PositiveSingles in resolving technical issues?

Positive Experiences

• Some users reported that PositiveSingles’ customer support was responsive and could quickly resolve their issues. For example, one user said the representative was “beneficial and quickly resolved the issue.”
• Another user stated that the customer service was “beneficial promptly.”

Negative Experiences

• However, several users reported significant difficulties accessing the site or app, such as being unable to log in, the site being down, or the app not working correctly.
• Despite being a paying premium member, one user complained that they could not access the site and said PositiveSingles responded simply, “We can see you have logged on,” without addressing the underlying issue.
• Another user said they had no success getting assistance from PositiveSingles to resolve their technical problems, stating, “No assistance. I need to speak. With someone.”

Inconsistent Responses

• The search results suggest PositiveSingles’ customer support responsiveness and effectiveness in resolving technical issues may be inconsistent, with some users reporting positive experiences and others very negative ones.

How does PositiveSingles handle fake profiles?

Reporting Suspicious Profiles

• PositiveSingles encourages users to report suspicious or fake profiles or conversations using the reporting feature within the app or website. This helps the site investigate and take action if necessary.

Inconsistent Enforcement

• However, some users have complained that the site is full of fake profiles planted by PositiveSingles to engage in small conversations and charge users large sums of money. These reviews allege the site rewards users less for reporting fake profiles now.
• One user stated that PositiveSingles’ customer service, based in China, “really don’t care and have no clue how to spot a scammer profile.”

Paid Fake Reviews

• There are allegations that many of the positive 5-star reviews for PositiveSingles on sites like Trustpilot are fake reviews paid for by the company, written by workers in China with broken English.

Lack of Background Checks

• PositiveSingles does not conduct background checks on members, which could compromise their privacy and anonymity and make verifying the legitimacy of profiles harder.

How can I identify a fake profile on PositiveSingles

• Suspicious Profile Photos: Profiles with only one high-quality, professional-looking photo are likelier to be fake. Photos that seem too good to be true or don’t match the rest of the profile information could indicate a fake profile.
• Lack of Personal Details: Fake profiles often have minimal personal information, hobbies, interests, or details about the person’s life. Profiles that seem generic or lacking in unique personality traits may be suspicious.
• Rapid Messaging: Scammers often try to move the conversation off the dating site quickly, pressuring you to share contact information. Be wary of profiles that rush to exchange phone numbers, emails, or social media handles.
• Requests for Money or Personal Information: Legitimate users on PositiveSingles should not ask you for money, gifts, or sensitive personal details. Any such requests indicate a fake profile trying to scam you.
• Poor Grammar and Spelling: Some fake profiles on PositiveSingles may be operated by non-native English speakers, resulting in poor grammar and spelling. Profiles with broken English or obvious translation errors could indicate a fraudulent account.
• Lack of Engagement: Fake profiles may not respond to messages or may give generic, impersonal responses. Genuine users on PositiveSingles are more likely to have meaningful conversations?

Conclusion

PositiveSingles is a unique and valuable platform that provides a safe, judgment-free space for individuals with STDs to connect, find support, and explore dating opportunities. With its comprehensive features, strict moderation, and commitment to privacy, the site has become a trusted resource for those seeking meaningful connections and a sense of community. While the site may not have the same level of activity as more significant, more mainstream dating platforms, PositiveSingles’ niche focus and dedication to its members make it a valuable option for those seeking to build relationships with others who understand the challenges of living with an STD.

By leveraging the site’s features, engaging with the community, and maintaining an honest and upfront approach, users can increase their chances of finding compatible matches and cultivating fulfilling connections. Overall, PositiveSingles is a well-designed and thoughtfully curated platform that can be a valuable resource for those seeking to navigate the dating world with an STD. Whether you’re looking for a romantic partner, a supportive community, or simply a safe space to share your experiences, PositiveSingles offers a unique and valuable solution.